Booking dispute
Use this when a guest reports a mismatch, late arrival, cancellation disagreement, no-show, damage concern, or check-in issue.
Partner dispute
Resolve a partner issue
A focused route for hosts and property managers who need help with booking disputes, listing changes, payout reviews, or account access.
BookingGuest issue review
ListingDetails correction
PayoutPayment follow-up
Listing correction
Request changes when a public listing has outdated photos, wrong amenities, incorrect address details, missing rules, or inaccurate pricing.
- Send property name and exact correction.
- Add new photo URLs if replacing images.
- Mention if the correction is urgent.
Payout review
Use payout review when a confirmed booking has a missing transfer, wrong bank detail, failed payout, or unclear settlement status.
- Include bank name and last four digits.
- Include booking date and checkout date.
- Never share full sensitive details publicly.
Account access
If your dashboard or onboarding data is unavailable, support can help review the property email and next steps.
- Use the email connected to the property.
- Include property name and area.
- Mention whether this affects live bookings.
Continue with Bookrra
Dispute messages are easier to resolve when they include booking reference, property name, dates, and the requested outcome.