Policies

Bookrra booking policies

These policies apply to all bookings made on the Bookrra platform. Please read them carefully before confirming your reservation.

Cancellation policy

Each listing displays its own cancellation tier. The three tiers are:

• Flexible: Full refund if cancelled at least 24 hours before check-in. No refund for same-day cancellations.
• Moderate: Full refund if cancelled at least 5 days before check-in. 50% refund if cancelled 1–5 days before check-in. No refund within 24 hours.
• Strict: 50% refund if cancelled at least 7 days before check-in. No refund within 7 days of check-in.

Confirmed bookings may be cancelled before arrival according to the listing's cancellation tier. Contact support with your booking reference if you need help. Refunds for online payments are returned to the original payment method within 5-10 business days.

Payment policy

All Bookrra transactions are processed in Nigerian Naira (NGN). We do not charge in foreign currencies.

• Online payment: Processed securely through Paystack. Card, bank transfer, and USSD are supported.
• Test environments: Local and staging builds may use a sandbox payment placeholder for QA and demos without charging real money.
• Price displayed: The total shown at checkout includes the nightly rate, any applicable service fee, cleaning fee, and refundable caution fee where applicable.

Never make payments outside the Bookrra platform or directly to an individual without a confirmed booking reference. If in doubt, contact support before transferring any funds.

House rules

House rules vary by property and are set by each host. Common rules include:

• No smoking inside the property unless explicitly permitted.
• No parties or large gatherings without prior host approval.
• Noise curfews apply in most properties — typically after 10 PM.
• Guests may be required to present a valid ID at check-in.
• Pets are only permitted in listings that explicitly allow them.
• The refundable caution fee covers any damage beyond normal wear. It is returned after check-out inspection.

Always review the specific house rules on the listing page before booking. Violations may result in early check-out without a refund.

Check-in and check-out

• Standard check-in: 2:00 PM unless otherwise stated by the host.
• Standard check-out: 12:00 PM (noon) unless otherwise agreed.
• Early check-in or late check-out may be available at the host's discretion. Confirm via the support channel before arrival.
• Your check-in instructions and property address will be available in your booking confirmation and on the Trips page.

Privacy and data

Bookrra collects the name, email address, and phone number you provide at checkout for booking confirmation, host communication, and support purposes. Payment data is handled by Paystack and is not stored on Bookrra servers.

Your booking details are shared with the relevant property host to facilitate your reservation. We do not sell your data to third parties.

Dispute resolution

If you experience an issue with a property — such as a significant difference from the listing description, safety concerns, or a host not honouring a confirmed reservation — contact Bookrra support immediately with your booking reference and a description of the issue.

Bookrra will review the situation and work with both parties to resolve it fairly. Where a refund is warranted due to a verified listing inaccuracy or host no-show, we will process it in accordance with the cancellation tier of the booking.